At Cirkus World US, we aim to deliver your home goods quickly and reliably. Please review our shipping and delivery policy below for details on how we handle your orders.
1. Shipping Locations
We currently ship to all 50 states within the United States, including Alaska and Hawaii. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
- Once your order is processed, you will receive a confirmation email with a tracking number.
3. Shipping Methods and Delivery Times
We partner with reliable carriers to ensure your orders arrive on time. Delivery times may vary depending on your location:
- Standard Shipping: 5–10 business days.
- Expedited Shipping: 2–5 business days.
- Shipping to Alaska and Hawaii: 7–14 business days.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
- Free shipping may be offered on orders over a certain amount. Check our website for current promotions.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Use this tracking number to monitor your shipment on the carrier’s website.
6. Delivery Issues
- Lost or Stolen Packages:
- If your package is marked as delivered but you cannot locate it, please:
- Check with neighbors or other members of your household.
- Contact the shipping carrier for assistance.
- Email us at [email protected] if further help is needed.
- Cirkus World US is not responsible for lost or stolen packages but will do our best to assist.
- If your package is marked as delivered but you cannot locate it, please:
- Damaged Packages:
- If your package arrives damaged, email us at [email protected] within 7 days of delivery. Include your order number and photos of the damage.
7. Incorrect Address
Ensure that your shipping address is entered correctly at checkout. Cirkus World US is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
8. Delivery Delays
While we strive to deliver your items on time, unforeseen circumstances (e.g., weather, carrier delays) may occasionally cause delays. If your order is delayed, please email us at [email protected] for assistance.