At Cirkus World US, we want you to love your home goods. If you are not completely satisfied with your purchase, we’re here to help!
1. Return Policy
- Eligibility:
Items must be returned within 30 days of delivery. The item must be:- In its original condition, unused, and unwashed.
- In the original packaging, including tags and labels.
- Non-Returnable Items:
- Gift cards, clearance items, and personalized products.
- Items marked “Final Sale” at the time of purchase.
2. How to Initiate a Return
- Email us at [email protected] with the following details:
- Order number.
- Reason for the return.
- Photos of the item (if it arrived damaged or defective).
- Our team will provide you with return instructions and a return shipping address.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping method to ensure your return is received.
4. Refunds
- Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable, except for returns due to our error (e.g., defective or incorrect items).
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired product.
6. Damaged or Defective Items
If your item arrives damaged or defective:
- Email us at [email protected] within 7 days of delivery.
- Include your order number and photos of the damaged item.
- We will arrange a replacement or refund at no additional cost.
7. Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at [email protected], and we’ll assist you further.
If you have additional questions or need assistance, don’t hesitate to contact us at [email protected].